The annual FOTE conference was held on the 11th October at the Senate House in London. It is a conference that aims to showcase, highlight and discuss trends and technologies that will impact on pedagogy and education in the future.
This year’s conference covered a wide range of topics including customer experience futurology, universal access to eBooks, MOOCs and pedagogies for large-scale student guidance.
Nicola Millard’s talk in particular was thought provoking as it described our learners as customers and that there are 3 areas which need to be addressed in order to achieve customer satisfaction when dealing with technology in education:
- Cognitive easiness – the process that is being undertaken should be easily understood
- Emotional effort – how much anger, joy or frustration for example is experienced when going through the process
- Time effort –how much effort of patience is needed to complete the process.
Additionally, Nicola put forward that it was important for customers to have information available or accessible in a range of ways – omni channels and they prefer a choice of when they work, where they work and how they work.
All the speakers can be found on the FOTE13 conference website [http://fote-conference.com/] as well as all the recorded live talks.